Legal · United States

Terms of Service

“Your AI Employee” · United States. Effective date: September 27, 2026 · Last updated: September 27, 2026

1. Who we are and what these Terms cover

These Terms of Service (“Terms”) are a contract between you and

Fabian Mahnke (doing business as “Vinci AI”)
c/o IP-Management #10868
Ludwig-Erhard-Str. 18
20459 Hamburg, Germany
Email: hallo@vincilab.de

(“we”, “us”). They govern the “Your AI Employee” service ordered at vinciailab.com. By starting a free trial or a subscription you accept these Terms, our Privacy Policy and our Data Processing Addendum.

Business use. Your AI Employee is built for businesses and self-employed professionals. By ordering you confirm that you order for business purposes and not for personal, family or household purposes. If, despite this, you are a consumer under the law of your state, nothing in these Terms takes away rights that law gives you and that cannot be waived.

2. The Service

What you get

• A virtual server used by you alone, rented by us from Hetzner Online GmbH and located in the European Union — in Germany unless we tell you otherwise before setup.
• On that server, an unmodified installation of Claude Code, as published by Anthropic, configured by us with the working rules, memory, task system and connections that make it “your AI employee”.
• Setup, security updates, monitoring and maintenance of that server.
• A Discord bot through which you talk to your AI Employee.
• A tool account: for some research tasks your AI Employee can use third-party search-data and AI services (currently DataForSEO and the Google Gemini API) through our account and our relay, within a monthly usage cap we set, so you do not need contracts of your own for them.
• Publishing a web page your AI Employee builds for your business: when you instruct it, we fetch the page from your server, check it and publish it on our hosting under a web address we provide.
• Support by email (hallo@vincilab.de) and through Discord. We respond within one business day (business days and hours in Germany).

What you bring

• A Discord account (free, from Discord Inc.).
• Your own Claude subscription from Anthropic (Section 3).
• A payment method accepted by Stripe.

What is not included

Anthropic’s services, Discord’s services and any other third-party account you connect. We do not sell or resell them and are not responsible for them. Our iPhone app and the option to take over the installed package onto your own machine are not part of the offer in the United States at this time.

We may improve or change how the Service works, for example by updating the software or the working rules. We will not remove core functionality without the notice described in Section 15.

3. Your Anthropic subscription and sign-in

3.1 Your own subscription. Your AI Employee runs on Claude, a service of Anthropic. To use it you need your own active Claude subscription (currently a Pro or Max plan), which you buy directly from Anthropic under Anthropic’s own terms and pay to Anthropic. It is not part of this contract. We earn nothing on it and have no influence over Anthropic’s prices, usage limits, availability or terms. If Anthropic changes or ends what your subscription allows, that is between you and Anthropic; Section 5 explains how to cancel with us.

3.2 You sign in yourself. During setup you open a one-time link to a setup page that runs on your own server. That page shows the sign-in link generated by Claude Code; you sign in on Anthropic’s website with your own credentials, and you paste the code Anthropic gives you into the setup page. The code is handed to Claude Code on your server. It is not logged, not stored and not transmitted to us. We never see or hold your Anthropic password.

3.3 How the sign-in token is stored, and what we can see. After sign-in, Claude Code stores an access token on your server, in the service user’s home directory, readable only by that user. We do not copy, move or use that token. A daily check on your server reads only the token’s expiry date so we can warn you when you need to sign in again. Because we administer your server with administrator (“root”) access, we technically could read anything on it, including that file. We commit not to, except where you ask us to or the law requires it. Your data export (Section 7) never includes this token.

3.4 Anthropic’s rules apply. You must comply with Anthropic’s terms and its Usage Policy (anthropic.com/legal/aup) when using your AI Employee. You may not share your Claude account with others or let people outside your business use your AI Employee under your subscription.

3.5 No partnership. Anthropic is not our partner and has not endorsed this Service. Claude and Claude Code are trademarks of Anthropic PBC. We say only, in plain words, that your server runs Claude Code.

4. Free trial, price and payment

4.1 Free trial. Your subscription starts with a 7-day free trial. The trial starts when you complete checkout, whether or not you have set up your Claude subscription or your Discord account yet. At checkout we ask for your payment details and for your separate, express agreement to the following renewal terms:

4.2 Reminder before the trial ends. We will email you at least three days before your trial ends with the date and amount of the first charge and how to cancel. If you cancel before the trial ends you pay nothing.

4.3 Price. US$99 per month. This is our founder price for the first 30 customers. It stays at US$99 for as long as this subscription runs without interruption. If you cancel and later subscribe again, the price current at that time applies. After the first 30 customers, the price shown at sign-up applies.

4.4 Billing. Payments are processed by Stripe. The monthly fee is charged in advance at the start of each monthly billing period, the first time when the trial ends. Prices are in US dollars. Prices do not include sales, use or similar taxes; if we are required to collect such a tax, we add it to the invoice.

4.5 Price changes. We will tell you by email at least 30 days before any increase of your recurring charge or other change to the billing terms, together with a reminder of how to cancel. The founder price lock in 4.3 is not affected by this Section.

4.6 Failed payments. If a charge fails, Stripe retries it. If payment is still missing 14 days after the due date we may suspend your AI Employee (stop the service, keep your data) and, if payment is still missing 14 days after that, terminate under Section 14.

4.7 Annual reminder. Once a year we email you a short reminder of what you subscribe to, how much and how often we charge, and how to cancel.

4.8 Invoices and records. Receipts and invoices are sent by email. We keep invoicing records for as long as German commercial and tax law requires (currently up to ten years).

5. Cancelling

5.1 Any time, online. You can cancel at any time, without giving a reason, through the Stripe customer portal. The link is in every invoice and receipt email you receive from Stripe. You can also cancel by email to hallo@vincilab.de; we confirm within one business day. We may show you an offer to stay, but a “click to cancel” option is always shown next to it.

5.2 When it takes effect. Cancellation takes effect at the end of the billing period you have already paid for; your AI Employee keeps working until then. We do not refund the remaining part of a paid month, except where Section 6 or the law says otherwise. During the trial, cancellation is immediate and free.

5.3 After the end date we export and delete your data as described in Section 7.

6. Availability and outage credit

6.1 What we promise. We keep your server running with commercially reasonable care: monitoring, security updates, restarts. We do not guarantee uninterrupted availability. The Service depends on Anthropic, Discord, Hetzner and the internet, none of which we control.

6.2 Outage credit. If your AI Employee is unavailable for more than 24 consecutive hours because of something we are responsible for, the current month is free: we credit the monthly fee to your next invoice, or refund it if you cancel. “Unavailable” means that your AI Employee does not respond to your messages. “Something we are responsible for” means that the cause lies in our server setup, our configuration or our maintenance. We determine both from our monitoring records and your report. The credit does not apply to outages caused by Anthropic (including your subscription lapsing, usage limits, or a required re-sign-in you have not completed), Discord, your own actions, events outside our control, or scheduled maintenance announced at least 24 hours in advance. Please report an outage to hallo@vincilab.de; the 24 hours count from the moment we learned of the outage or our monitoring recorded it, whichever is earlier.

6.3 The outage credit is your only remedy for unavailability, unless the law gives you more.

7. Your data: ownership, export, deletion

7.1 Yours. Everything you put into your AI Employee and everything it produces for you is yours. We claim no rights in it. You are responsible for it, including for any personal data of your customers, staff or contacts that you let your AI Employee handle.

7.2 Roles under data-protection law. For the business data on your server you decide the purposes, and we act on your instructions. Under the EU General Data Protection Regulation (GDPR), which applies to us as a provider established in the EU, you are the controller and we are your processor. Our Data Processing Addendum (DPA) is part of these Terms; you accept it at checkout together with these Terms. It incorporates the European Commission’s standard contractual clauses for controllers and processors and sets out our duties, our security measures, the sub-processors we use and how we inform you of changes (at least 30 days in advance). Anthropic and Discord are not our sub-processors: you contract with them directly.

7.3 Export at any time. On request we give you a complete export of your server data — memory database, tasks, project files, working rules, scheduled jobs and logs — as a compressed archive with a checksum, within five business days. The export never contains your Anthropic sign-in token or the Discord bot token.

7.4 Deletion with proof. Within 14 days after your subscription ends we (1) make a final export and send it to you, (2) delete the server at Hetzner, and (3) send you proof of deletion: Hetzner’s confirmation that no server with your identifier remains. We keep our copy of the final export for 30 days so you can retrieve it, then delete it. We do not keep separate backups of your server.

7.5 On request we delete earlier, provided you confirm in writing that you do not want the export.

8. Acceptable use

You agree not to use your AI Employee to:

• break the law or the rights of others, including privacy rights, intellectual property and the rules on marketing emails, texts and calls (in the United States, for example, CAN-SPAM and the TCPA);
• violate Anthropic’s Usage Policy, Discord’s Terms of Service, or the terms of any third-party service you connect;
• send spam, harass anyone, or impersonate people or organisations;
• attack, probe or overload our systems, other customers’ servers or third-party services;
• resell, share or sublicense the Service, or let people outside your business use it;
• generate or distribute content that is illegal, harmful to minors, or that we reasonably consider abusive;
• store or process data that is subject to special US regulation, in particular protected health information under HIPAA, payment card data beyond what Stripe handles for us, government or export-controlled data (e.g. ITAR/EAR), or data of children under 13 (COPPA). The Service is hosted in Germany and is not designed or certified for such data.

We may suspend your AI Employee immediately if we reasonably believe you are breaking this Section or if Anthropic, Discord or Hetzner require it. We will tell you why and restore the Service once the issue is resolved, unless we terminate under Section 14.

9. AI output: what you must know

9.1 It can be wrong. Your AI Employee is powered by a large language model. It can produce output that is incorrect, incomplete, outdated or biased, that infringes third-party rights, or that misunderstands your instructions. You must review every result before you rely on it or pass it on.

9.2 Nothing leaves without you. Your AI Employee prepares drafts, research and plans. It acts outward — publishing a page, sending a message to someone other than you — only when you instruct it. Everything it does on your instruction is your responsibility.

9.3 Not professional advice. Output is not legal, tax, medical, financial or other professional advice. Where such advice matters, consult a qualified professional.

9.4 Copyright in AI output. Under US copyright law, material generated by AI without meaningful human authorship may not be protected by copyright. We make no promise that you own copyright in AI output; what we promise is that we claim no rights in it (Section 7.1).

10. Our intellectual property

The configuration, working rules, scripts, skills, tooling and documentation we install on your server (the “Vinci package”) belong to us or our licensors. We grant you a non-exclusive, non-transferable licence to use the package on your server for the duration of your subscription. Your export includes the working rules and configuration so that you have a complete record; continued use of the package after the subscription ends requires our written agreement. Claude Code and Claude belong to Anthropic; Discord belongs to Discord Inc.; nothing in these Terms gives you rights in them beyond your own agreements with those companies.

11. Confidentiality

We keep what we learn about your business confidential and use it only to provide the Service, unless you release us, the information becomes public through no fault of ours, or the law requires disclosure. This obligation survives the end of the contract.

12. Warranties and disclaimers

We will perform the Service with reasonable skill and care, as described in Section 2. Beyond that, to the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation. We make no promise about the results your AI Employee will achieve for your business. Some states do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

13. Limitation of liability

13.1 What we are always liable for. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, for wilful misconduct or gross negligence, or for anything that cannot be limited under the law that applies to you.

13.2 Cap. Apart from 13.1, our total liability arising out of or in connection with these Terms and the Service, whatever the legal basis, is limited to the total fees you paid us in the 12 months before the event giving rise to the claim, and in any case at least US$99.

13.3 Excluded damages. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if we were told they were possible. This exclusion does not apply to the cases in 13.1, nor to damage caused by our breach of a core obligation — an obligation whose fulfilment makes the contract possible in the first place and on which you are entitled to rely. For such a breach caused by ordinary negligence we are liable for the typical, foreseeable damage, within the cap in 13.2.

13.4 Third parties and AI output. We are not liable for the services, prices, availability or decisions of Anthropic, Discord, Hetzner or any other third party, nor for the content or consequences of AI output (Section 9).

13.5 Some states do not allow the limitation or exclusion of certain damages; in those states our liability is limited to the extent the law permits.

14. Term, termination and suspension

14.1 After the trial, the subscription runs month to month until you cancel (Section 5) or we terminate under this Section.

14.2 By us. We may terminate with 30 days’ notice by email for any reason, refunding any prepaid fee for the time after the end date. We may terminate immediately if you materially breach these Terms and do not fix it within 7 days of our notice; if payment is more than 28 days overdue (Section 4.6); or if Anthropic, Discord or Hetzner end our or your access in a way that makes the Service impossible.

14.3 On termination, Section 7 (export and deletion) applies. Sections 7, 9, 11, 12, 13, 16, 17 and 18 survive termination.

15. Changes to these Terms

We may change these Terms for good reason: changes in the law, new features, security, or changes to our business. We will email you at least 30 days before a change takes effect, with the new text and a summary of what changed. If you do not agree, you can cancel before the effective date; using the Service after the effective date means you accept the change. Changes that only benefit you or are purely editorial may take effect immediately.

16. Indemnification (business customers)

If you are a business, you will defend and indemnify us against third-party claims, fines and reasonable legal costs arising from your content, your use of AI output, your breach of Section 8, or your violation of the law — except to the extent caused by our own breach of these Terms. This Section does not apply to consumers.

17. Governing law and disputes

17.1 Law. These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and Germany’s conflict-of-law rules.

17.2 Consumers. If you are a consumer, this choice of law does not deprive you of the protection of mandatory consumer-protection rules of the state or country where you live, and you may bring claims in the courts of that place.

17.3 Courts for business customers. If you are a business, the courts of Hamburg, Germany have exclusive jurisdiction over disputes arising from these Terms. We may also bring claims against you in the courts where you are located.

17.4 Talk first. Before either of us starts legal action, we agree to try to resolve the matter informally: write to hallo@vincilab.de (or we write to the email on your account), and both sides have 30 days to respond and look for a solution.

17.5 No arbitration, no class waiver. These Terms contain no arbitration agreement and no class-action waiver.

18. General

• Language. These Terms are written in English; the English text is what counts. Our German offer has separate German terms.
• Entire agreement. These Terms, the Privacy Policy, the DPA and your order confirmation are the whole agreement between us for the Service.
• Assignment. You may not transfer this contract without our consent. We may transfer it to a successor of our business, with notice to you.
• Severability. If a provision is invalid, the rest stays in force.
• Notices. By email: to us at hallo@vincilab.de, to you at the address on your account.
• No waiver. If we do not enforce something once, we have not given it up.
• Sanctions and export control. You confirm that you are not on a US or EU sanctions list and will not use the Service in violation of export-control or sanctions laws.

19. Contact

Fabian Mahnke · c/o IP-Management #10868 · Ludwig-Erhard-Str. 18 · 20459 Hamburg · Germany · hallo@vincilab.de